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House of Mystic

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Return & Exchange Policy

At House of Mystic, we are committed to delivering premium demi-fine jewellery crafted with care and quality. If for any reason you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The item was delivered in a damaged or defective condition

  • You received an incorrect product

  • The product has a manufacturing defect

To be eligible:

  • The request must be raised within 48 hours of delivery

  • The item must be unused, unworn, and in original packaging

  • All tags, boxes, and accessories must be intact

Unboxing video is mandatory for any damage or missing item claim.


 
2. Non-Returnable Items
 
Due to hygiene and safety reasons, the following are not eligible for return:

  • Earrings

  • Customized or personalized jewellery

  • Items purchased during sale or clearance

  • Gift cards

     

3. Exchange Policy
 
We offer exchange in case of size issues (rings only), subject to:

  • Request within 48 hours of delivery

  • Item unused and in original condition

  • Customer bears shipping charges for exchange

Exchange is allowed once per order.

 
4. Refund Process
 
If your return request is approved:

  • Refund will be processed to the original payment method

  • Processing time: 7–10 business days

  • Shipping charges (if any) are non-refundable

For COD orders, refund will be processed via bank transfer.

 
5. Damaged in Transit

If your order arrives damaged:

  • Do not accept the parcel if visibly tampered

  • Record a clear unboxing video

  • Email us at jewelleryhom@gmail.com within 48 hours

We will review and respond within 2–3 business days.

 
6. Cancellations

Orders can be cancelled within 12 hours of placing the order.
Once shipped, cancellations are not possible.

 
7. Contact Us

For return or exchange requests, contact:
Email: jewelleryhom@gmail.com
WhatsApp:
+91 7905757386
+91 8209954988
Business Hours: Mon-Fri (9am - 7pm)

 
🔒 Important Note
As our jewellery is anti-tarnish and demi-fine in nature, minor variations in color or finish may occur due to lighting and screen differences. These do not qualify as defects.

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